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Forum Discussion
Solved
After Firmware Update to 6.5.0 the New ReadyCloud Will Not Discover My RN102
I am on a Mac OS 10.11.5 I have updated the firmware for my ReadyNAS 102 to 6.5.0. I've signed into ReadyCloud with my Netgear Support account. I've downloaded and installed the new ReadyCLOUD ...
Hello ReadyJoe,
Logging in to ReadyCloud when you have updated to FW 6.5.0 needs myNetgear account which should be in an email format. Please check on the admin page if the ReadyCloud account is still entered under Cloud and if that is still using the old account, it needs the myNetgear account entered too in an email format.
Test first at readycloud.netgear.com before checking on the desktop app.
Regards,
Which firmware did you update from?
Are the serial number and MAC address in the web admin interface the same as what is shown on the label on the rear of the unit?
If you have set a static I.P. on the NAS did you remember to specify DNS Server addresses?
Can you try clearing your web browser cache, closing your web browser then reopening the web admin interface again and try joining ReadyCLOUD again?
This is a monumental mistake by Netgear!
If you cannot provide an update that can immediately be used once installed, WITHOUT further intervention, ESPECIALLY WHEN NO FURTHER INSTRUCTIONS ARE PROVIDED. Then you have NO QUALITY CONTROL. A subject I specialised in for many years, along with change management, so I do know about this.
So why am I so angry?
I just logged into my readycloud and everything was fine, then it asks to do an update. IT IS AT THIS POINT that if you had any quality process, you would not let the user move forward without providing a warning of the consequences. When there is no warning, like there was none provided prior to this update, then you are negligent in your obligation to provide a quality product.
My readynas is located in Sydney Australia and I am currently in Dublin Ireland. I will not be returning o Australia for 2 months, so netgear has totally screwed up my trip through their incompetence. I can no longer log in or access my NAS from wither my Windows laptop or Android tablet, because to be blunt, NETGEAR **bleep**ED UP!
In case you haven't noticed, I am EXTREMELY ANGRY! There is no excuse for this type of incompetence. Especially not from a company as big as netgear, it is just extremely pathetic work practice. WHAT is netgear going to do to correct this totally unprofessional mistake?
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