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Forum Discussion
Cannot connect to ReadyCloud
I think i have tried everything and cannot connect to ReadyCloud,
Changed DNS to 8.8.8.8
Disable IP 6
made sure UPnP is enable
All APPS appeare in Cloud tab, Amazon, goodle Drive, Az...
Hi ylafont,
Please try disabling the antivirus on the NAS and check if you will be able to join the NAS to Readycloud. If it is still the same, please download the system logs of the NAS and then do an OS re-install.
Regards,
JohnCM_S
NETGEAR Community Team
Hi ylafont,
Thank you for providing the logs. Please do not post your logs publicly. You may just PM the logs next time. I have remove the download link.
We will review first the logs and provide you a feedback once we are done.
Regards,
JohnCM_S
NETGEAR Community Team
I am not able to log in either. Goes to site ok but just keeps loading and doesn't change. I think it is down.
Has there been any movement on this?
ylafont2 the ReadyCLOUD problem you're having would be due to your serial number being shown as the 12-digit MAC address of eth0 rather than the 13-digit NETGEAR serial number. This problem affected a batch of ReadyNAS Pro units and is easily fixed.
As for the other problem your logs show that you have two disks installed. Disk 2 has a spin retry count of 65537. Either this disk is failing badly or there's a hardware issue with the chassis (e.g. a failing PSU not providing enough power to spin up both disks reliably).
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