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Forum Discussion

CosmedAP's avatar
CosmedAP
Aspirant
May 20, 2016
Solved

Can't leave ReadyNAS102 from my ReadyCloud account to join it on my new myNetgear account

Hi there, I have migrated my account to myNetgear as requested but now I can't discover/join my ReadyNas102 to my new account. Firmware used 6.4.2. I'm following the intruction on the readyCLOUD w...
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Discovery
  • CosmedAP's avatar
    CosmedAP
    May 25, 2016

    OK ALL GOOD.

     

    Everything works if:

    - Firmware in NAS: 6.5.0

    - Double check that readyNAS is connected to internet (click Check Updates for the firmware and double check that you have pop up message)

    - Make sure in the admin page under the cloud page that you are sign in with the new myNetgear email address

     

    - ReadyCloud version 1.12

     

    In this way everything works good, local connection and VPN.

     

    thank for your help guys

    cheers,

mdgm-ntgr's avatar
mdgm-ntgr
NETGEAR Employee Retired
May 20, 2016

Please update to 6.5.0, clear your web browser cache, close your web browser and reopen the web admin page and see if there is any difference.

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