Forum Discussion

Aspirant

May 20, 2016

Solved

Can't leave ReadyNAS102 from my ReadyCloud account to join it on my new myNetgear account

Hi there, I have migrated my account to myNetgear as requested but now I can't discover/join my ReadyNas102 to my new account. Firmware used 6.4.2. I'm following the intruction on the readyCLOUD w...

Discovery

CosmedAP
May 25, 2016
OK ALL GOOD.

Everything works if:
- Firmware in NAS: 6.5.0
- Double check that readyNAS is connected to internet (click Check Updates for the firmware and double check that you have pop up message)
- Make sure in the admin page under the cloud page that you are sign in with the new myNetgear email address

- ReadyCloud version 1.12

In this way everything works good, local connection and VPN.

thank for your help guys
cheers,

mdgm-ntgr

NETGEAR Employee Retired

May 20, 2016

Please update to 6.5.0, clear your web browser cache, close your web browser and reopen the web admin page and see if there is any difference.

CosmedAP

Aspirant

May 20, 2016

Hi,

thank you.

When I click "check for update" nothing happens.

Can yoiu give me a link where I can download the firmware so I can update it manually?

thank you

bedlam1
Prodigy
May 20, 2016
Try here
https://community.netgear.com/t5/Using-your-ReadyNAS/ReadyNAS-OS-6-5-0-now-available/td-p/1087197/jump-to/first-unread-message
- CosmedAP
  Aspirant
  May 20, 2016
  Than you.
  Updated to 6.5.0, cleaned the cache and tried again.
  I'm using IE and it doesn't look it worked.
  I'm still using my readycloud account to log in the admin page and when i ask to leave it turn the readycloud off.
  Then i turn it on again and it allows me to only leave but not to join with my new account.
  
  what next?
  
  thanks
mdgm-ntgr
NETGEAR Employee Retired
May 20, 2016
CosmedAP wrote:

When I click "check for update" nothing happens.

That suggests that your NAS is not connected to the internet. If you were running older firmware than 6.5.0 you should have been prompted to update.

If you have set a static I.P. on the NAS did you remember to specify the DNS Server addresses?
- Bernard46
  Aspirant
  May 21, 2016
  I too have the same problem - only so far I have not done the 6.5 upgrade being on 6.4.2. There seems to be some serious bugs here or else the instructions need a lot more work. I would be grateful for someone from NetGear intervening and helping us to get our systems hooked up to the readycloud client.
  - StephenB
    Guru - Experienced User
    May 21, 2016
    Bernard46 wrote:
    
    I too have the same problem - only so far I have not done the 6.5 upgrade being on 6.4.2.
    
    You'll need to upgrade to 6.5 before you can use the new ReadyCloud.