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Forum Discussion
cant see any readynas devices after readycloud downgrade
i have upgraded all my devices to 6.5.0 and "upgraded" my readycloud now none of my devices show up in the readycloud. i have contacted support and as per usually they are there helpful selves. they ...
iain_nz wrote:
I am sick of dealing with netgear support and being told "we dont offer phone, email or chat support after the 90 day warranty is up", I have this in writting.
If you purchased your business class ReadyNAS (i.e. 300 series and up) unit from June 1, 2014 to May 31, 2016 then you would have lifetime chat support (this would cover email and online chat, but not phone support). If you purchased the unit a long time after it was manufactured then support may request PoP (i.e. the invoice) to verify the support entitlement. Note that lifetime chat support doesn't include data recovery.
If support questions lifetime chat you can refer them to this: http://kb.netgear.com/app/answers/detail/a_id/26066/~/readynas-support-and-warranty
If you message me the case number I can verify that they have reviewed the support entitlement correctly.
The FAQ Brian referred to is the link support should have provided you. If you need help with any of the steps described in that article or get stuck anywhere let us know.
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