cant see any readynas devices after readycloud downgrade

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iain_nz wrote:
The units where purchased pre 2014 and I was told no phone, email or chat support. The units where still in the advertised five year warranty. I provided the proof of purchase but have still denied warranty and support cover on multiple occasions via phone, chat and email support.

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There is still the option to purchase OnCall support contracts (you can do this online or over the phone). You may also be able to enquire about purchasing per incident support.

When you purchased there was 90 days of basic support included from the date of purchase. Which is common for I.T. products.

Support can do a basic hardware check if you contact us about a hardware issue for products still covered by a lifetime hardware warranty. However the problem you are currently facing is not a hardware issue.

You can seek help on the community rather than using support.

The FAQ Brian linked to has had some updates. You may wish to have another look at that. Note before trying the suggestion to try leaving ReadyCLOUD and rejoining it, backup your data, especially the data in home shares for ReadyCLOUD users. When you leave ReadyCLOUD the home shares for all ReadyCLOUD users are deleted.

You should verify under the Cloud tab that your NAS is connected to your new NETGEAR account.

Can you send in your logs (see the Sending Logs link in my sig)?