Failure to log into ReadyCLOUD to enable remote access

Hi all,

I am having an issue when logging into ReadyCloud so as to enable the service for remote access. When I input the (correct) email and password I get the error below, I tried restting my password (if it makes any difference) but the issue persisted; 

I made sure that none of the users created clashed with regards to name or email address used and they dont and yet I cannot seem to get it working(image below).

Device: ReadyNAS 104

OS: 6.6.1

Enivronment: 3 person office

I appreciate your assistance

Many thanks in advance

Best regards