NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
HELP - Former ReadyCloud users cannot see shares after My.Netgear migration
Good morning, ReadyCloud is effectively down and unusable for my client. Would appreciate any help you can provide ASAP! The day of the dreaded My.Netgear migration arrived. I was able to s...
Hello FIT-OJanicki,
Welcome to the community!
Is the user entering the account name in an email format and in ReadyCloud web site? Are both email addresses in the same domain?
Regards,
Hello JennC,
Thanks for your help! So the original ReadyCloud accounts were a mishmash of usernames (similar to first.lastname) and email addresses (firstname@client.com). The one I have been doing the testing on was firstname.lastname.
The new My.Netgear accounts are all emails. I did notice that some of the oldest users had a clientname.org rather than a clientname.com email, and this one may have been one of those. The verification sometimes failed with those, but most went through (presumably because the .org account was forwarding to the new .com account, so they could still receive/reply to the verification email.). The ones I saw no email verification for I had manually set to Bind to New Email address or similar, pointing it to the current clientname.com domain.
I'd happily set all the old accounts to manually bind to a specified address in the .com domain, but I'm guessing that ship has sailed?
Hello FIT-OJanicki,
Try making the email addresses with .com, I heard that if the email addresses are not as simple as .com like .co.uk they get problems, I believe it is now being studied.
Regards,
JennC,
Sorry if I wasn't clear. All the new My.Netgear accounts are .com, only some of the old ReadyCloud ones were associated with .org addresses but I think that the usernames themselves were .com or firstname.lastname.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
