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Forum Discussion
HELP - Former ReadyCloud users cannot see shares after My.Netgear migration
Good morning, ReadyCloud is effectively down and unusable for my client. Would appreciate any help you can provide ASAP! The day of the dreaded My.Netgear migration arrived. I was able to s...
The binding of a ReadyCLOUD account to a NETGEAR account is considered a permanent merge. There is no 'undo' or 'swap' feature.
After your friends migrated their account, were they prompted to confirm their account via e-mail?
You can create new NETGEAR accounts directly from the readycloud.netgear.com sign in screen. Click "Create Account", but I think this is unnecessary.
Thank you kohdee. Apologies for the delayed response as I have been on holiday.
I figured that there was no way to revert, but perhaps we can arrange a purge of all ReadyCloud and My.Netgear accounts for this customer? If this is possible, I can PM you the details for the customer. This would let us build fresh new accounts in My.Netgear.
Beyond this, I appreciate any other ideas you may have.
Thanks,
Oscar
Hope you enjoyed your holiday.
Perhaps you should open a support case.
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