Forum Discussion

BrianM1950

Aspirant

Nov 23, 2013

Invited cloud user gets no registered devices

RN10400 OS 6.1.4 2x3TB WD Red I have set up the above machine successfully using the readycloud discovery process and have no problem accessing it using the admin user via readycloud or any of the...

Aspirant

Nov 14, 2015

First make sure that your Nas is actually connected to the internet. It needs to be able to communicate with the cloud servers. You can check this by logging into the management page of the Nas. Once there look for a tab thats says cloud. Once there check if you have both check marks. Mine didn't the first few days when I had it. But then I realized it wasn't connected to the net.

StephenB
Guru - Experienced User
Nov 14, 2015
Wickedflies wrote:
First make sure that your Nas is actually connected to the internet. It needs to be able to communicate with the cloud servers. You can check this by logging into the management page of the Nas. Once there look for a tab thats says cloud. Once there check if you have both check marks. Mine didn't the first few days when I had it. But then I realized it wasn't connected to the net.

Also, if you use a static IP address, check to make sure you have the right gateway and subnet mask. Also that you remembered to configure the DNS server (which is on a different tab).
- BrianL2
  NETGEAR Employee Retired
  Nov 15, 2015
  Hi klausn,
  
  Have you tried the suggestion that Wickedflies gave? I am pretty sure that this feature works with no problem. You can send me a PM for some screenshots of your settings for me to see what's wrong.
  
  Kind regards,
  
  BrianL
  NETGEAR Community Team
BrianL2
NETGEAR Employee Retired
Nov 15, 2015
Hi Wickedflies,

Thanks for sharing some tips. It appears that you can now access your ReadyNAS device through ReadyCLOUD.

Let me know if you have other questions.

Kind regards,

BrianL
NETGEAR Community Team