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Forum Discussion
Solved
no registered devices
There are no satisfactory answers thus far in the community about solving no registered devices for a readynas 10400
readycloud is activated on the nas
port 6200 is open on the router firewall and readycloud and raidar are allowed in windows firewall
I press the button and it says discovery on
still cannot get readynas discovered in readycloud
All fixed.
Thanks to Jie and Framer.................I now have access to my files on mobile.
All worked after Jie accessed my comp via team viewer.
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RAIDar uses 22081/udp, and it is a broadcast discovery protocol with no security. I wouldn't forward it through my firewall.
Does the RN104 use a static IP address?
thanks for the heads up about raidar :0
yes it uses static IP. easier to find and make rules for
I noticed that this issue only started for me when I upgraded to 6.5.1. I upgraded to 6.6.0 to see if it fixed the issue, but the problem persists for me. Oddly, it does not seem to affect ALL of the Cloud accounts on my ReadyNAS 104. All of my Cloud accounts have been upgraded so I don't see any differences between them.
Anyone have a solution yet?
the whole premise of readynas is being able to connect to readycloud, so its pretty abysmal that there are no real answers to how to connect. Anyone? Netgear?
I thought my problem was unusual......I have had this since the SSO and upgrading to the latest firmware, after that nearly 6 months of no remote access and 3 weeks of messaging between moderators on here.
Still unresolved!
Worst thing is no response from Netgear.
I found that my Cloud Admin account had not been converted to a MyNETGEAR Account. I completed this upgrade process and then I was able to see my ReadyNAS on that Admin account. I also converted another Cloud User Account to a MyNETGEAR Account and I can see the ReadyNAS on that account. However, one Cloud User Account that I had upgraded a while back is still unable to see the ReadyNAS. Unfortunately that's the one account that I really need to get into too! LOL. Murphy's Law.
Hello dnanthony83,
This one user that is not able to see the ReadyNAS, please verify if it is listed under Account > Cloud users in the admin page of the NAS. If so, is it listed just like the way the other ones that are able to see the NAS? Does it also already have an existing home share in the ReadyNAS volume? If so, back up the files of his/her home share.
Regards,
The account is listed under Account > Cloud Users. The account does have a Home Share on the ReadyNAS. Backing it up will take a hell of a long time as it likely has over 1TB of data in it. Are you going to suggest backing up the data and then removing the acocunt from the device and adding it back and then copying my data back to the Home Share?
The suggestion for me to backup my user's data, remove the account from the NAS, add the account back to the NAS, and then copy the data back seems to have worked for me. This is by no means a convenient process as I had over 1.5TB of data in the account, but it did work. The NAS still shows up when I login to ReadyCloud with the problematic account so it appears that this issue is resolved for me. I hope everyone else who is experiencing troubles in here gets their answers!
With help from mdgm, my ReadyCLOUD access and registration issues appear to have been resolved.
On the CLOUD tab of the web admin page of the ReadyNAS device, I selected the LEAVE button under ReadyCLOUD where MyNETGEAR ReadyCLOUD User Name was shown as signed in. A Leave pop-up window asked "Do you really want to remove your device from ReadyCLOUD?" There was a warning about what would happen if removed, and none of that was going to be a problem for me because I had no other Cloud Users or related data that would be affected. My NAS currently functions just as a Plex and iTunes media server.
I clicked LEAVE. This also toggled ReadyCLOUD from ON to OFF.
(FYI, I then checked the ACCOUNTS tab and noted that there were no longer any Cloud Users shown—although this is not a necessary step in the process.)
Still under ReadyCLOUD on the CLOUD tab, I toggled from OFF to ON. A pop-up asked for my Email and Password to Join with MyNETGEAR Account. After entering the Email and Password, I clicked JOIN. The pop-up window disappeared, ReadyCLOUD switched ON, and my Cloud User showed as signed in.
I clicked on the ReadyCLOUD link, which opened a web browser page to Welcome to ReadyCLOUD. Under Set up a new ReadyNAS, I clicked START. The HOME page of ReadyCLOUD opened, showing the folder structure of my ReadyNAS device. My name also showed up to the right of Learn More in the upper right.
The ReadyNAS device now also shows up in the iOS app of my iPhone and iPad.
Thanks mdgm!
thetedium is this resolved or do you still have issues?
ReadyNAS is not always in a Discovery mode.
ReadyNAS sends outbound request to the ReadyCLOUD discovery server and makes note of the IP address you're coming from, then when you visit the ReadyCLOUD Discovery page, it will essentially reverse lookup your IP to find your ReadyNAS.
It requires you to have a valid IP, subnet, gateway, DNS.
It is not always persistently sending your data to ReadyCLOUD discovery. On the 6 bay units, you can navigate to Discovery and turn it on. On 2/4 bay units, you can press and hold the backup button for 10 seconds to activate discovery mode. Sometimes this might eject your USB though since that's also an easter egg.
It's managed by the service called radar (not RAIDar).
If none of that works, RAIDar is your best bet.
If ReadyCLOUD does not see your device registered, then somehow ReadyCLOUD was registered on your device but not on the server, which is not common, unless you have firewall services blocking connections. Review your firewall logs to confirm what kind of behavior the ReadyNAS is making when you are attempting to connect to the internet with ReadyCLOUD. You can also try removing your device from ReadyCLOUD and trying to re-join ReadyCLOUD with your SSO login.
i press the button and it says discovery on on the nas. It finds it temporarily in the manage tab
nas is allowed through the firewall
When I turned remote diagnostics on for the netgear tech, could you see the NAS?
alrightey, remote diagnostics has been on for two weeks. Any update?
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