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Solved
no registered devices
There are no satisfactory answers thus far in the community about solving no registered devices for a readynas 10400 readycloud is activated on the nas port 6200 is open on the router firewall a...
All fixed.
Thanks to Jie and Framer.................I now have access to my files on mobile.
All worked after Jie accessed my comp via team viewer.
With help from mdgm, my ReadyCLOUD access and registration issues appear to have been resolved.
On the CLOUD tab of the web admin page of the ReadyNAS device, I selected the LEAVE button under ReadyCLOUD where MyNETGEAR ReadyCLOUD User Name was shown as signed in. A Leave pop-up window asked "Do you really want to remove your device from ReadyCLOUD?" There was a warning about what would happen if removed, and none of that was going to be a problem for me because I had no other Cloud Users or related data that would be affected. My NAS currently functions just as a Plex and iTunes media server.
I clicked LEAVE. This also toggled ReadyCLOUD from ON to OFF.
(FYI, I then checked the ACCOUNTS tab and noted that there were no longer any Cloud Users shown—although this is not a necessary step in the process.)
Still under ReadyCLOUD on the CLOUD tab, I toggled from OFF to ON. A pop-up asked for my Email and Password to Join with MyNETGEAR Account. After entering the Email and Password, I clicked JOIN. The pop-up window disappeared, ReadyCLOUD switched ON, and my Cloud User showed as signed in.
I clicked on the ReadyCLOUD link, which opened a web browser page to Welcome to ReadyCLOUD. Under Set up a new ReadyNAS, I clicked START. The HOME page of ReadyCLOUD opened, showing the folder structure of my ReadyNAS device. My name also showed up to the right of Learn More in the upper right.
The ReadyNAS device now also shows up in the iOS app of my iPhone and iPad.
Thanks mdgm!
thetedium is this resolved or do you still have issues?
made some progress, the nas is now discoverable in the discover tab of readycloud. Temporarily. Its gone again by next day and I have to press button to discover it again
but home and manage still say I have no registered devices. As does the readycloud app in windows
On the nas management cloud tab, it ticks internet available and services available
Most of my shared folders are anonymous
If I turn readycloud off in cloud tab am I going to lose anything?
Ive sent logs to support
If under the CLOUD tab you simply toggle ReadyCLOUD ON and OFF, you will not lose anything. I did that without losing anything, but it also did not solve my device registration problem.
See my 10/13 message above about what worked for me and what gets lost if one deletes the Cloud User from the device by selecting LEAVE next to SETTINGS in ReadyCLOUD under the CLOUD tab on the device's web administration panel: Cloud Users, permissions for Cloud Users, content in ReadyCLOUD User's folders, and shared links.
My problem appears to have been that, though I updated the user in migrating to MyNETGEAR, I must have lost the legacy device's association/registration with the user in the process. (Formerly, the same user was set up with ReadyNAS Remote successfully.) The registration was reestablished by joining (re-joining) ReadyCLOUD after leaving.
Someone with more technical expertise probably has a more accurate answer for what worked.
turned readycloud off and on, no difference
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