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Forum Discussion
Solved
no registered devices
There are no satisfactory answers thus far in the community about solving no registered devices for a readynas 10400 readycloud is activated on the nas port 6200 is open on the router firewall a...
All fixed.
Thanks to Jie and Framer.................I now have access to my files on mobile.
All worked after Jie accessed my comp via team viewer.
I found that my Cloud Admin account had not been converted to a MyNETGEAR Account. I completed this upgrade process and then I was able to see my ReadyNAS on that Admin account. I also converted another Cloud User Account to a MyNETGEAR Account and I can see the ReadyNAS on that account. However, one Cloud User Account that I had upgraded a while back is still unable to see the ReadyNAS. Unfortunately that's the one account that I really need to get into too! LOL. Murphy's Law.
Hello dnanthony83,
This one user that is not able to see the ReadyNAS, please verify if it is listed under Account > Cloud users in the admin page of the NAS. If so, is it listed just like the way the other ones that are able to see the NAS? Does it also already have an existing home share in the ReadyNAS volume? If so, back up the files of his/her home share.
Regards,
The account is listed under Account > Cloud Users. The account does have a Home Share on the ReadyNAS. Backing it up will take a hell of a long time as it likely has over 1TB of data in it. Are you going to suggest backing up the data and then removing the acocunt from the device and adding it back and then copying my data back to the Home Share?
Hello dnanthony83,
I removed the email address you posted. It shouldn't be posted here where everyone can see it.
Yes, I was thinking of backing up the files stored to that ReadyCloud user's share.
By the way, do you use ReadyCloud portal to log in that ReadyCloud user and access the NAS? Can you please check if the email address of that user is also listed under Accounts > User? If so, remove it from the User tab, it should be listed only on the Cloud Users.
Regards,
I have a basic Admin account as the only Local Admin account on the device. I use that account only to administer the device locally. The Local Admin account does not have an email address associated with it.
All of my other accounts are ReadyCloud accounts. I use the ReadyCloud accounts to map shares from local computers. Those ReadyCloud accounts are also used via the ReadyCloud portal to access data remotely.
I'll start a backup process tonight and I'll keep you posted.
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