Forum Discussion

Aspirant

May 18, 2016

Solved

ios and ready cloud

Just did ios software update for ready cloud and app does not work. It immediately closes when opened and if you go to running apps and open it again it will close completely. This happens on new and ...

ReadyCLOUD Portal

beowoulf
May 30, 2016
New software update in App Store available. Bug fixed, works great now. Thank you Netgear.

BrianL2

NETGEAR Employee Retired

May 30, 2016

Hi frisoco,

Can you update the ReadyCLOUD mobile app on your iOS devices (version 1.5.8) and see if you'll be able to access your ReadyNAS files?

beowoulf LaTower Thanks for providing feedback on the latest mobile app update.

Kind regards,

BrianL
NETGEAR Community Team

frisoco

Aspirant

May 31, 2016

Hello Brian,

I updated yesterday, and things are working like a sunshine again.

thanks a LOT!

thumbs up for netgear!

kind regards,

frisoco

BrianL2
NETGEAR Employee Retired
May 31, 2016
Hi frisoco,

We appreciate your feedback and for letting us know that the recent ReadyCLOUD app update for iOS has helped resolve your issue If your issue is now resolved. We look forward to hearing from you more and be a helpful resource in the future!

Kind regards,

BrianL
NETGEAR Community Team
- Kberna1376
  Apprentice
  Jun 06, 2016
  Ios app shows my 104 as "Connected (Readycloud)"
  my 204 shows "Connected (VPN)
  
  What is the meaning? Should both read VPN, or Readycloud, or does it matter?
  - StephenB
    Guru - Experienced User
    Jun 07, 2016
    You get better performance (and Netgear's costs are less) when you connect locally to the NAS and avoid the cloud servers. So the ReadyCloud apps and PC software try a local connection first, and then fail over to VPN if that doesn't connect.
    
    The NAS itself needs to maintain a lightweight connection to the ReadyCloud server (through the VPN) even if your apps aren't using the cloud servers at the moment.
    
    So this is normal behavior.