Forum Discussion

Aspirant

Jul 16, 2017

Solved

Network configuration and Computer name change

Hi guys! I'm brand new to this forum and was directed here by customer support.

I was helped two weeks back to get my NAS back online but when I have tried to log in since it just says it's offline (attached is a screenshot of the message).

I have recently changed the computers name and can't help but think that may have thrown off the configuration but the technical wizardry the customer support provided was amazing to re-configure everything - but there's no way I couldn't follow what he was doing or understand it.

Could anybody lend me a helping hand to try and do this myself?

Tom

tmadisson
Jul 21, 2017
I ended up reinstalling the NAS operating system bundled with it and that has corrected everything that i seem to have been having bother with. Hope anybody reading this post helpful and a possible solution for you.

10 Replies

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Marty_M
NETGEAR Employee Retired
Jul 18, 2017
Hello tmadisson,

In the Admin page of the NAS under the Cloud tab make sure you have green check marks on Internet and Service and make ReadyCloud in enabled. Please see guide on how to enable ReadyCloud from here.

Welcome to the community!

Regards,
Marty_M
NETGEAR Community Team
- tmadisson
  Aspirant
  Jul 18, 2017
  Hi Marty,
  Thanks for replying to my thread, attached is a video of what I come across.
  
  NAS log on issues video
- tmadisson
  Aspirant
  Jul 18, 2017
  Oh... and this is a the RAIDar status of the NAS.
  - StephenB
    Guru - Experienced User
    Jul 18, 2017
    It looks to me like your NAS is still in tech support mode. Did you try powering it off, and then restarting it?
- Marty_M
  NETGEAR Employee Retired
  Jul 19, 2017
  Hello tmadisson,
  
  After rebooting the NAS to normal mode is the ReadyCloud up and running?
  
  Regards,
  Marty_M
  NETGEAR Community Team
  - tmadisson
    Aspirant
    Jul 19, 2017
    No, thats not sorted it. I conducted a test and all boot modes came up technical support, 'some other' support or nothing at all according to RAIDar.
tmadisson
Aspirant
Jul 18, 2017
Thanks stephen, i know i did wonder why the RAIDar says tech support but i have shut it down and rebooted it. Could it have remembered the last known configuration and booted in its last mode? Or will a shut down have just started it from the very beginning.

On the front of the NAS i have the power on button lit up and the two bay LED lights on which from what i've read on the boot menus is how it should be - i think.