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Forum Discussion
no access NAS on ReadyCloud after 6.5.0 update
I'm getting the same problem. Have migrated my account however now says ReadyNAS is offline, which it isn't.
Hello jdou and vtxrider,
Upgraded ReadyCloud account should be in an email format when logging in.
Can you remove the main ReadyCloud account from the admin page of the ReadyNAS first then turn it off then on then enter your ReadyCloud acount, it should be in an email format.
Once entered and the ReadyCloud is ON. Log in to readycloud.netgear.com, this should be in an email format too. As for invited users, they also need to upgrade their ReadyCloud account. And re-invite them to access the NAS, they need confirm/accept the invite they will receive via email.
Regards,
Turned off and on readycloud from admin page. Signed in as mynetgear account details (using email) and the same thing happens.
Hello SimonABrown,
Unregister your account first from the admin page not just turning if off and on. Log out your ReadyCloud account from readycloud.netgear.com, make sure the web browser does not have any tabs that has your account logged in to it. Then turn on the ReadyCloud in the admin page, enter your myNetgear (ReadyCloud upgraded) account, use this same account when you log in to readycloud.netgear.com.
Regards,
I finally got it to work, what a PIA it was, I was locked out of the NAS until I rebooterd it and it refused my login for several tries. So my question is, why wasn't this covered in the orignal instructions?? would haved saved one heck of a lot of posting and frustration. My online portal and local is now OK, had to delete the updated iPhone app and re-install to get an email prompt and not username, but now also working. None of this was mentioned in the update instructions, MAJOR fail. Thanks for your help.
Hello vtxrider,
Thanks for letting us know. I understand the frustration. And I don't know what say, honestly.
Hopefully SimonABrown gets to see what is causing the issue too.
Regards,
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