Forum Discussion

btwixt

Guide

Dec 13, 2015

Solved

ReadyCLOUD / ReadyNAS 102: Unable to access shares with ReadyCLOUD after update from 6.2.4 to 6.4.1.

ReadyNAS 102 / Model: RN10200

1. Web Admin:

a. Attempt to toggle ReadyCLOUD ON results in pop-up complaining that ReadyDROP is deprecated

and ReadyCLOUD remains OFF.

b. Toggling ReadyDROP OFF results in, 1. pop-up with deprecation warning and, 2. ReadyDROP

being removed from list of toggle options (Reasonable / expected behaviour.)

c. 2nd attempt to toggle ReadyCLOUD ON results in ReadyDROP being returned to list of toggle

options and ReadyCLOUD remaining OFF.

d. Serial number on web admin page does not match physical serial number label.

(Side note: Serial number registered at my.netgear.com is correct.)

2. This thread: https://community.netgear.com/t5/ReadyCLOUD/Cannot-turn-ReadyCLOUD-on-Pro-Pioneer/td-p/1005838

seems to be closest to representing the problem with my RN10200.

The solution was to change the serial number. There does not seem to be a tool / utility for the user to do this

(which is probably just as well except in the case where the serial number was corrupted.)

ReadyCLOUD Portal

mdgm-ntgr
Dec 18, 2015
Skywalker has developed a solution so we can fix this via SSH on the 102 as well.

This has been used by support to fix btwixt's system.

It turns out both the serial number and the MAC address were wrong and needed to be fixed.

19 Replies

Replies have been turned off for this discussion

BrianL2
NETGEAR Employee Retired
Dec 14, 2015
Hi btwixt,

Welcome to the community!

I suggest that you contact our support team to raise this issue to our Engineers.

Kind regards,

BrianL
NETGEAR Community Team
- btwixt
  Guide
  Dec 15, 2015
  BrianL, I'm curious why this person/thread, https://community.netgear.com/t5/ReadyCLOUD/ReadyCloud-won-t-turn-on/td-p/1017850 didn't get the same answer, or non-answer, you gave me? It seems to me you did not read my posting entirely. Having been a NetGear customer for some 17 years now, I'd really like an answer. Oh, and BTW, I am already in a dialog with the support engineers.
  - BrianL2
    NETGEAR Employee Retired
    Dec 15, 2015
    Hi btwixt,
    
    I have asked you to contact support to report this issue because it's only evident to OS4 units running 6.4.x Firmware.
    
    Hoping for your kind understanding.
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team
fergarduno
Aspirant
Jan 18, 2016
Hello, I have a RN120, updated to 6.4.2 RC1 but I still have the problem on the serial number and MAC address. how did you fix this?
- btwixt
  Guide
  Jan 18, 2016
  Hello, fergarduno. The correct path to a solution is to open a case with the NetGear support team. In my particular case, one of the support folks, Skywalker, developed a tool to fix both MAC & serial number issues on my RN10200. Wait a minute. What is a RN120? Is that a typo? Anyway, go to http://support.netgear.com/general/contact/default.aspx, enter your serial number from the label on the unit in question, and open a case.
  - BrianL2
    NETGEAR Employee Retired
    Jan 18, 2016
    Hi fergarduno,
    
    Let's get the attention of mdgm-ntgr and Skywalker. They can surely help you with this problem.
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team