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ReadyCLOUD / ReadyNAS 102: Unable to access shares with ReadyCLOUD after update from 6.2.4 to 6.4.1.
ReadyNAS 102 / Model: RN10200 1. Web Admin: a. Attempt to toggle ReadyCLOUD ON results in pop-up complaining that ReadyDROP is deprecated and ReadyCLOUD remains OFF. b. T...
Skywalker has developed a solution so we can fix this via SSH on the 102 as well.
This has been used by support to fix btwixt's system.
It turns out both the serial number and the MAC address were wrong and needed to be fixed.
Hello, fergarduno. The correct path to a solution is to open a case with the NetGear support team. In my particular case, one of the support folks, Skywalker, developed a tool to fix both MAC & serial number issues on my RN10200. Wait a minute. What is a RN120? Is that a typo? Anyway, go to http://support.netgear.com/general/contact/default.aspx, enter your serial number from the label on the unit in question, and open a case.
- Hello, BrianL. So... contacting support to open a case is incorrect... for everyone but me?
Hi btwixt,
I didn't say that it's incorrect. We can always contact support to raise an issue and in your case, that's the 1st time I heard of it on a R6 or OS 6 unit. That's why I ask you to contact NETGEAR support. I can see that your support ticket was closed and mdgm-ntgr helped you out.
Kind regards,
BrianL
NETGEAR Community Team- Re: "I didn't say that it's incorrect. We can always contact support to raise an issue and in your case, that's the 1st time I heard of it." It's just that in my very first post, I referenced Skywalker to begin with: "2. This thread: https://community.netgear.com/t5/ReadyCLOUD/Cannot-turn-ReadyCLOUD-on-Pro-Pioneer/td-p/1005838 seems to be closest to representing the problem with my RN10200. The solution was to change the serial number. There does not seem to be a tool / utility for the user to do this (which is probably just as well except in the case where the serial number was corrupted.)" It seems to me that it is not the very first time NetGear heard of it. In retrospect, I do not regret the 5 day process you sent me through as I learned quite a lot, including about the seemingly arbitrary process in which the path to a solution is found.
Hi btwixt,
I've edited my last post. My apologies.
Kind regards,
BrianL
NETGEAR Community Team
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