Forum Discussion

Guide

Dec 13, 2015

Solved

ReadyCLOUD / ReadyNAS 102: Unable to access shares with ReadyCLOUD after update from 6.2.4 to 6.4.1.

ReadyNAS 102 / Model: RN10200 1. Web Admin: a. Attempt to toggle ReadyCLOUD ON results in pop-up complaining that ReadyDROP is deprecated and ReadyCLOUD remains OFF. b. T...

ReadyCLOUD Portal

mdgm-ntgr
Dec 18, 2015
Skywalker has developed a solution so we can fix this via SSH on the 102 as well.

This has been used by support to fix btwixt's system.

It turns out both the serial number and the MAC address were wrong and needed to be fixed.

fergarduno

Aspirant

Jan 18, 2016

Hello, I have a RN120, updated to 6.4.2 RC1 but I still have the problem on the serial number and MAC address. how did you fix this?

btwixt

Guide

Jan 18, 2016

Hello, fergarduno. The correct path to a solution is to open a case with the NetGear support team. In my particular case, one of the support folks, Skywalker, developed a tool to fix both MAC & serial number issues on my RN10200. Wait a minute. What is a RN120? Is that a typo? Anyway, go to http://support.netgear.com/general/contact/default.aspx, enter your serial number from the label on the unit in question, and open a case.

BrianL2
NETGEAR Employee Retired
Jan 18, 2016
Hi fergarduno,

Let's get the attention of mdgm-ntgr and Skywalker. They can surely help you with this problem.

Kind regards,

BrianL
NETGEAR Community Team
- btwixt
  Guide
  Jan 18, 2016
  Hello, BrianL. So... contacting support to open a case is incorrect... for everyone but me?
  - BrianL2
    NETGEAR Employee Retired
    Jan 18, 2016
    Hi btwixt,
    
    I didn't say that it's incorrect. We can always contact support to raise an issue and in your case, that's the 1st time I heard of it on a R6 or OS 6 unit. That's why I ask you to contact NETGEAR support. I can see that your support ticket was closed and mdgm-ntgr helped you out.
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team
fergarduno
Aspirant
Jan 18, 2016
sorry its a RN10200
- JennC
  NETGEAR Employee Retired
  Jan 19, 2016
  Hello fergarduno,
  
  Please PM mdgm about the wrong SN and MAC address issue you have.
  
  Regards,
- mdgm-ntgr
  NETGEAR Employee Retired
  Jan 19, 2016
  Hi fergarduno, I see you have an open support case #26344315. I have asked support to follow up with you. You should have an email from them sitting in your inbox.
  
  Updating to 6.4.2 beta (which you have done) is necessary for the fix, but it is not the fix in itself. Support still needs to remotely login to the unit to manually apply the fix.
  - mdgm-ntgr
    NETGEAR Employee Retired
    Jan 20, 2016
    HI fergarduno, support is still waiting for a response to their emails to you requesting remote access to your system. Once you have setup remote access and provided support with the information they need they can move on to the next step.