Forum Discussion

Guide

Dec 13, 2015

Solved

ReadyCLOUD / ReadyNAS 102: Unable to access shares with ReadyCLOUD after update from 6.2.4 to 6.4.1.

ReadyNAS 102 / Model: RN10200 1. Web Admin: a. Attempt to toggle ReadyCLOUD ON results in pop-up complaining that ReadyDROP is deprecated and ReadyCLOUD remains OFF. b. T...

ReadyCLOUD Portal

mdgm-ntgr
Dec 18, 2015
Skywalker has developed a solution so we can fix this via SSH on the 102 as well.

This has been used by support to fix btwixt's system.

It turns out both the serial number and the MAC address were wrong and needed to be fixed.

BrianL2

NETGEAR Employee Retired

Dec 14, 2015

Hi btwixt,

Welcome to the community!

I suggest that you contact our support team to raise this issue to our Engineers.

Kind regards,

BrianL
NETGEAR Community Team

btwixt
Guide
Dec 15, 2015
BrianL, I'm curious why this person/thread, https://community.netgear.com/t5/ReadyCLOUD/ReadyCloud-won-t-turn-on/td-p/1017850 didn't get the same answer, or non-answer, you gave me? It seems to me you did not read my posting entirely. Having been a NetGear customer for some 17 years now, I'd really like an answer. Oh, and BTW, I am already in a dialog with the support engineers.
- BrianL2
  NETGEAR Employee Retired
  Dec 15, 2015
  Hi btwixt,
  
  I have asked you to contact support to report this issue because it's only evident to OS4 units running 6.4.x Firmware.
  
  Hoping for your kind understanding.
  
  Kind regards,
  
  BrianL
  NETGEAR Community Team
  - btwixt
    Guide
    Dec 15, 2015
    I really want to understand this. You are saying I have an OS4 unit running FW 6.4.1, right? Is there a typo somewhere on this webpage: http://support.netgear.com/product/RN10200 I looks like OS6 to me.