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Forum Discussion
no access NAS on ReadyCloud after 6.5.0 update
I'm getting the same problem. Have migrated my account however now says ReadyNAS is offline, which it isn't.
Hi
the previous version was 6.4.2
Hey Guys,
I have had the above problems with not being able to log in post 6.5.0 firmware up grade but mine has been caused by a different problem.
My user account was deleted by the system 16 seconds after the firmware was upgraded. This has effectively taken out all the shares to the data I had on the system. One section of the interface advises that the whole disk is free but then in Volumes it advises that there is a data volume of 1.3tb.
Copy of my logs below:
| Sun Jun 12 2016 19:15:44 | Account: User gavinfitt was deleted. | |
| Sun Jun 12 2016 19:15:28 | System: Firmware was upgraded to 6.5.0. | |
| Sun Jun 12 2016 19:15:28 | System: ReadyNASOS background service started. | |
| Sun Jun 12 2016 19:11:41 | System: The system is rebooting. |
Can you please advise how I am going to fix this. I can recreate the shares but how can I map to them ????
My fear is that I will have to manually copy data from system to another location and then back again. No there are no backups as the drives are mirrored so a failing drive can be replaced and then copied across. Just didnt expect a firmware update to wipe out the user accounts.
Cheers
Gavin
GKR2009 wrote:
Hey Guys,
I have had the above problems with not being able to log in post 6.5.0 firmware up grade but mine has been caused by a different problem.
My user account was deleted by the system 16 seconds after the firmware was upgraded. This has effectively taken out all the shares to the data I had on the system. One section of the interface advises that the whole disk is free but then in Volumes it advises that there is a data volume of 1.3tb.
Were these really "shares"? Or were they just sub-folders in the user's home folder.
Can you attach screenshots of the share list and the volume page?
Also, was this a local account, or a ReadyCloud account? I am guessing the latter.
GKR2009 wrote:
No there are no backups as the drives are mirrored so a failing drive can be replaced and then copied across.
Now you've learned one reason why RAID is not enough to keep your data safe. There are other scenarios where RAID either fails or doesn't apply.
If your data was in subfolders on the home share, then you probably need help from Netgear support. Likely they will charge (and a data recovery contract might be needed).
Hi Steven,
Yes these would have been local folders under the users name. When I connect to the shared device via a MAC (in finder), I would connect through Device Name (AFP) and then to the gavinfitt account which would so the list of folders under this account name. As this account has been deleted following the upgrade, then there are no folders to display. Only the Admin account.
I would say its a local account as they access to the ready cloud is done via email. Quite clearly states in the logs that the useraccount gavinfitt was deleted 16 secs after the upgrade was completed.
As requested, screen shots are below, first shows the overview which indicates the hole NAS is free and the second shows that there is Data Volume of 1.32TB on the system.
I dont see how you can say that the RAID is the failure here when there is obviously a command in the firmware upgrade to remove all accounts apart from ADMIN account, why else would this happen 16 seconds after the firmware was installed. To say this is a result of the set up is a load of crap.
G
GKR2009 wrote:
I dont see how you can say that the RAID is the failure here when there is obviously a command in the firmware upgrade to remove all accounts apart from ADMIN account, why else would this happen 16 seconds after the firmware was installed. To say this is a result of the set up is a load of crap.
I didn't say either of those things. I don't work for Netgear, and I am not trying to argue that you should somehow have known this would happen.
What I said was that RAID isn't enough to keep your data safe. Perhaps in a perfect world it would be, but the world isn't perfect.
GKR2009 wrote:
As this account has been deleted following the upgrade, then there are no folders to display. Only the Admin account.
I agree, and your screen shots confirm this. It deleted your home share, and the folders/data in that share were lost. You only have 1.29 GB of used space, and that is likely metadata and apps.
Your best shot at getting the data back is to contact netgear support, and ask about data recovery. They will want to charge (and it is expensive). Personally I think it is clear that the problem was caused by the firmware deleting the account with no notice or confirmation. Whether Netgear will waive their normal contract fees is something you will need to work out with them.
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