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Forum Discussion
No devices found on android mobile readycloud login
My android mobile is suddenly not finding my device.
It is reporting logged in - you have no devices ... . Last week - this was working fine - and downloading photos without problem.
my desktop windows system ( RAIDar ) is connecting without problem and my Windows 10 tablet readycloud is also connecting without problem.
I can connect without problem via internet portal.
anyone have any ideas as to what has suddenly gone wrong with the Androlid access. I have uninstalled and reinstalled the app and cleared all caches in case that was causing trouble.
Rod Crittenden
6 Replies
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Hi rodcrit,
I've tested it today on my mobile phone and it works just fine. Could you give another try and update this thread on what happens?
Kind regards,
BrianL
NETGEAR Community TeamYes - it was working just fine on my mobile last week.... but on trying to connect this week, got the 'you have no devices' response. Dont know why I have not made any changes and all my other devices ( PC, tablet etc ) are all working ok.
was just wondering if anybody had the same problem - or had had it and corrected it .
tried it again just now and got same response.
regards
Rod
just as an addition.... I logged in on my mobile using another user account - and was successful - found my device and could see all the folders. could also access my own folders by changing the login when accessing the folder.
went back to log in as 'me' - and no device response came back.
can anybody explain why I cannot see the device for a specific login ?
Rod
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