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Forum Discussion
Solved
Remove device from ReadyCloud android app
I can log into the ReadyCloud web interface and only find my 3 OS 6 NAS units. If I use the ReadyCloud android app, I also find an old NAS unit which I once used (or tried to) but which failed a few months ago. I have tried clearing the cache and the data on my android device but when I log back into the app the device reappears, showing status "unknown". I found a similar issue posted by "n_damian" in early 2015, and apparently the solution was sent via PM, and is not included in the forum posting. Any assistance is appreciated; I clearly have a workaround but it would be nice to have a fix instead! :) Thanks.
Closing as per PM.
11 Replies
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Was the old device a legacy ReadyNAS (i.e. one that was used with ReadyNAS Remote)?
- Yes. I had 2 of them, and one failed. The other was repurposed to backup an OS 6 unit. I can't recall which unit is showing up in ReadyCloud (I changed the names of the units to reflect their uses, but it's one of the old names showing up) but it's definitely a legacy unit.
Hello Doug6392,
Have you tried the one that michaelg73 did at https://community.netgear.com/t5/ReadyCLOUD/Remove-devices-from-android-ReadyCLOUD/td-p/1024596/page/2
Regards,
- I have tried clearing the cache and app data, with no effect: the next time I signed into the app the unwanted device was still there. I am not aware of how to "remove devices" in ReadyCloud, but would be happy to try that if someone can assist.
Did you get the private message I sent?
- Yes, and I replied to it above: "Yes. I had 2 of them, and one failed. The other was repurposed to backup an OS 6 unit. I can't recall which unit is showing up in ReadyCloud (I changed the names of the units to reflect their uses, but it's one of the old names showing up) but it's definitely a legacy unit."
Hello Doug6392,
Have you tried swiping it to the left then tap Remove device?
Regards,
This might be a long shot, but if you signed up for a ReadyCLOUD ID with different case letters, and you don't login with that same case, it might not allow you to delete a device. See if you are logging in with the same case username and try again to delete.
- Worth a try. I'm offsite, so it will be a few days before I can be "hands on" within my home network. Could I not also just create a new ReadyCloud ID and in essence start over with just the existing devices?
You can, but as a heads up, when it comes time to migrate ReadyCLOUD IDs to MyNETGEAR SSO, you can only merge one account to an e-mail address.
However, if you send me your ReadyCLOUD ID and current password (or change it) via PM, I can remove any devices from your ReadyCLOUD account.
Closing as per PM.
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