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Forum Discussion

JohnL83's avatar
JohnL83
Aspirant
Jun 15, 2016

No readycloud device managed by your netgear account? (second account loses contact)

Please can someone help me? Myself and my partner have been using readycloud without problem for as long as i can remember, but since the update to 6.5.0 its a total disaster. Basically my user accou...
ReadyCLOUD Portal
BrianL2's avatar
BrianL2
NETGEAR Employee Retired
Jun 15, 2016

Hi JohnL83,

 

Welcome to the community!

 

This problem that you guys are experiencing is unusual. Have you thought about changing her e-mail address or creating another account for her? Also, can you tell us if her e-mail address is longer than 32 characters and been used as an e-mail address by one of your local ReadyNAS users?

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

  • JohnL83's avatar
    JohnL83
    Aspirant
    Jun 16, 2016

    Hi Brian,

     

    Thank you for getting back to me. Her email address is 18 characters and used to be the same as one of the local users but i changed this when the upgrade to 6.5.0 completed so not to confuse matters. I was hoping not to have to create a new account but if thats the only way to solve this? Or is it at least possible to delete her account and create a new one with the same email address?

    it seems to be unlinked from her account the next day after i re add it, no matter what time in the day previous, its gone as soon as the NAS has booted up in the morning.

     

     

    thanks

     

    John

    • BrianL2's avatar
      BrianL2
      NETGEAR Employee Retired
      Jun 16, 2016

      Hi JohnL83,

       

      Does .org part of the domain name of her e-mail address? If possible, let's try to use a newly created account just to check if the behavior is consistent to secondary or invited users. 

       

       

      Kind regards,

       

      BrianL
      NETGEAR Community Team

      • JohnL83's avatar
        JohnL83
        Aspirant
        Jun 17, 2016

        Hi Brian,

         

        Her email is @gmail.com. i have created a new account with @hotmail address and she can see the nas with a handshake but no shares even though she has read/write to about 6. I think there is a local user with the same mail address so will check when i get in. but for now it looks like the gmail account is corrupt. is there a way to delete an account with mynetgear?

         

        Thanks

         

        John

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