Forum Discussion

Apprentice

Jun 11, 2016

OS6, 6.5.0, ReadyCLOUD - Services Offline

Hello, I have RNDU4000 with OS6, running 6.5.0. I wanted to setup ReadyCLOUD, but it says at the top Internet Available, Services Offline. There is a question mark, but I cannot click it, so ...

ReadyCLOUD Portal

DaneA

NETGEAR Employee Retired

Jun 13, 2016

Hi mrQQ,

I do not own a ReadyNAS Ultra 4. However, here is my suggestion: connect your RNDU4000 directly to your Router, then kindly try to use the DNS Server provided by your ISP.

Hope it helps :)

Regards,

DaneA
NETGEAR Community Team

mrQQ

Apprentice

Jun 13, 2016

Well, I cannot connect it any way different than it is now, because I have antenna <> router <> nas. As for the DNS, it will not help, because the NAS does seem to be visible on web portal, however, when using Android App it's always Disconnected

BrianL2
NETGEAR Employee Retired
Jun 14, 2016
Hi mrQQ,

Can you confirm if you're able to load apps under available apps? Perhaps try to send test e-mail via alerts? I suspect that your ReadyNAS is not going to the internet properly.

Kind regards,

BrianL
NETGEAR Community Team
- mrQQ
  Apprentice
  Jun 14, 2016
  I am receiving all the alerts properly (disk tests, online offline, etc), and all apps load fine aswell.
  - mrQQ
    Apprentice
    Jun 17, 2016
    anything?