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Forum Discussion
Problems with cloud users and reinviting them
So I have sent a couple of invitations to some Email-addresses, some of which already have a ReadyCloud-account, and some who don't. I have issues with all of the following classes of users: Users ...
Hello,
when inviting new users to access a share via ReadyCLOUD please make sure that neither the username nor the email-address of the ReadyCLOUD user is equal to a username or email-address of a local user on the ReadyNAS.
Please note that the ReadyCLOUD username is case-sensitive. Ignoring this will not generate an error message. However, it may prevent shares to be displayed on the ReadyCLOUD website.
Did the share disappear for several users at the same time?
For users who missed the invitation screen, what happened if they clicked on the email-link again?
Bye,
Eskender
In my installation, there are currently no local users apart from admin, root, guest, nobody, ftp, ReadyNAS etc. and the synchronized cloud users.
Users who have registered or logged in using the link provided in their invitation emails are (potentially) shown an invite confirmation screen. No matter whether they accept or close them, for whatever reasons, the invitation ticket then expires, and re-clicking the link did not work.
- User type A hit the "close" button, not seeing that one should instead click on "accept".
- User type B did not see any confirmation window, but struggled with the registration form, reloaded the registration page, etc.
- User type C hit the "accept" button, but after 2 minutes of waiting, the invitation process failed (possibly due to the ReadyCloud website being overloaded)
Re-issuing an invitation required deleting the user from ReadyCloud and sharing all the shares again.
I will check if logging in on ReadyCloud with a user-name with wrong case might cause the shares to disappear...
I never seem to get it work with the aforementioned "type C".
I've been deleting and re-inviting him a couple of times already.
Deleting: Log in as ReadyCloud manager, click "Manage", select user (with mail icon) and delete.
Re-invite: Go to "shares", select a share, and share with the email address, confirm.
Accepting: Open email, click link, login into already registered ReadyCloud user and click accept. The following message appears for two minutes, after which the second message appears. Clicking the link a second time shows that the ticket is already expired.
Hi Björn_Eberhardt,
I have this tested and it is working on my end. I hope you can have another try. If the same issue persists, please contact our support team and have it reported.
Kind regards,
BrianL
NETGEAR Community
I am experiencing the exact same problem. I share my ReadyNAS 104 with about 20 people. About half of them failed to register properly when they clicked the invitation link. An account would be created but the icon remained an envelope rather than the person on a cloud. Deleting the user and retrying usually works on the second or third try.
I have resorted to using my Gmail account with aliases for each user and registering them myself so they don't have to got through this multiple times. Even then, it fails half the time. there is definately an issue as I am following the correct procedure. I've even reset my ReadyNAS to factory and started over but the issue persists.
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