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beowoulf's avatar
beowoulf
Aspirant
May 18, 2016
Solved

ios and ready cloud

Just did ios software update for ready cloud and app does not work. It immediately closes when opened and if you go to running apps and open it again it will close completely. This happens on new and old Gen iPad and on iPhone. On a "good" note the android upgrade works and allows me to login on new single sign in account and access hard drive. I would assume others are having issues? I even restarted ios devices with no improvement.
  • New software update in App Store available.  Bug fixed, works great now.  Thank you Netgear.

26 Replies

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  • Same here. Just update the app ans it crash on startup on an iphone 4, ios 7.1.2.

    • Retired_Member's avatar
      Retired_Member

      Works for me on F/W 6.5.0, ReadyCLOUD 1.5.7 (126) and iOS 9.3.1

  • Using ios 9.3.1. Have 4.9 gb free. No idea of ready cloud app version does not say in app center and won't load to see. Just downloaded today
    • BrianL2's avatar
      BrianL2
      NETGEAR Employee Retired

      Hi beowulf,

       

      Mine works too (RN314 on 6.5.0, iPhone 6 running 9.3.1 and ReadyCLOUD app version 1.2.7 (126). You should see the version of the app under the 'Settings' tab.

       

       

      Kind regards,

       

      BrianL
      NETGEAR Community Team

      • beowoulf's avatar
        beowoulf
        Aspirant

        No version number shows under settings.  New development, icon for app shows 30 in lower corner. This occurs on 2 different iPads on or off network and iPhone.  Android app update went flawless.  All Apple products have plenty of free memory and have latest iOS.  

  • Same problem here. App crashes on startup since latest update. Cannot acces my files on ipad now. Sad update
  • Inspired by cancon1's 50 attempts i kept on pushing the app icon. Crash after crash after crash. Until after about 10 times....i got the login screen!
  • It worked for about 5 minutes. Cheered too early. Could not open app by swithing to it from other app. Screen frozen. Quit the app and then tried to ooen again. Crashing crashing vrashing again. But this time no login screen or filemanager....too bad...i guess i have to wait till the update...
  • Hopefully they recognize issue soon and find bug. Seems it worked on their ios devices. Not sure what else may cause conflicts as per other apps or installs however I have tried running it by itself off a fresh reboot and still get the varied results both myself and cacon describe. It's a shame, was nice app before it was updated to work with new login schemr. I would surmise that there are many more with the same issue out there who have not spoken out, I generally am one of those quiet ones but loved the previous functionality of Ready Clout, that is one main reason I purchased a high end Netgear router.
    • beowoulf's avatar
      beowoulf
      Aspirant

      New software update in App Store available.  Bug fixed, works great now.  Thank you Netgear.

    • BrianL2's avatar
      BrianL2
      NETGEAR Employee Retired

      Hi frisoco,

       

      Can you update the ReadyCLOUD mobile app on your iOS devices (version 1.5.8) and see if you'll be able to access your ReadyNAS files?

       

      beowoulf LaTower Thanks for providing feedback on the latest mobile app update.

       

       

      Kind regards,

       

      BrianL
      NETGEAR Community Team

      • frisoco's avatar
        frisoco
        Aspirant

        Hello Brian,

         

        I updated yesterday, and things are working like a sunshine again.

        thanks a LOT!

        thumbs up for netgear!

         

        kind regards,

        frisoco

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