NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Problems with cloud users and reinviting them
So I have sent a couple of invitations to some Email-addresses, some of which already have a ReadyCloud-account, and some who don't. I have issues with all of the following classes of users: Users ...
Hi guys...
I invited a couple of persons (2 users on the first day) and after that it didnt worked anymore. What I did in the next days is as follows:
1. I went to readycloud.netgear.com and signed in as admin
2. I added a new folder (test folder) to try to use this folder as a shared folder and test read and write/read
3. I invited 4 different new email adresses at the share menu, clicked on add and finished off with finish button. I invited them with time lapse in between (each approx an hour)
4. nothing received in my inbox, spam, junk, etc..... in none of the email boxes.
5. went to the admin page
6. looked at the settings per folder and specific that folder. reclicked the correct settings and pressed ok (or whatever that button is called :D)
7. looked at accounts, cloudusers and all the invites with an envolop where mentioned (samewas at the manage tab in the ready cloud page)
8 went to the cloud tab in the admin environment. clicked on the accounts button and for one email adress I made a new account
9. email received that an account was made.
10. went to the readycloud page and added that email adress with that account and account was seen, pressed add, finish
11 received an email, clicked the link and pop up mentions invitation expired.............. :S
What is the correct way of sharing folders because from the tutorial it just looks like putting an email adress in, press add, finish and voila :D. email send from netgear to potential user, press link and done and dusted.....
Please help because it greatly reduces the user friendiless of the system and basically also the whole functionality .......
Hello,
TimenGaby wrote:
4. nothing received in my inbox, spam, junk, etc..... in none of the email boxes.
Just to rule out that the ReadyNAS is at fault when none of the recipients received an email. Are those email addresses by any chance Hotmail, Outlook, or any other Microsoft related email addresses? In some cases Microsoft seems to have a problem with emails from ReadyCLOUD and the emails will not show up anywhere. You will need to add readycloud@netgear.com to the safe list of these email accounts.
TimenGaby wrote:
6. looked at the settings per folder and specific that folder. reclicked the correct settings and pressed ok (or whatever that button is called...
Access restrictions to shares for ReadyCLOUD users can only be configured on the ReadyCLOUD webpage. Access restrictions can be set during the invitation process or later on using the webpage. The local admin page on the other side is mostly for configuring local access. You will see that once the invitation process works the ReadyCLOUD users will also show up on the access restrictions settings of relevant shares on the local admin page. However, these settings cannot be changed on the admin page.
TimenGaby wrote:
8. went to the cloud tab in the admin environment. clicked on the accounts button and for one email adress I made a new account
Please do not create local user accounts with an email address already used for a ReadyCLOUD user and v.v.
TimenGaby wrote:
11. received an email, clicked the link and pop up mentions invitation expired.............. :S
When you click the link to accept the invitation please make sure that the ReadyCLOUD admin is logged out of the ReadyCLOUD webpage at that time.
TimenGaby wrote:
What is the correct way of sharing folders because from the tutorial it just looks like putting an email adress in, press add, finish and voila :D. email send from netgear to potential user, press link and done and dusted.....
This is actually the correct way. I am not sure why the process is not working on your machine at this time.
Bye,
Eskender
Doing the right thing and still not working.
It is becoming increasingly frustrating.
Can netgear please resolve this issue?
Hello,
Same issue here using ReadyNas2120with firmware 6.2.0.
It worked for some days and then providers called me that the folders "disappeared". Admin loggin could all files but most of users had lost the capacity of accesing the folders that were asigned to them.
Weird....
Hello, I have got in contact with a employee of Netgear and they are investigation this issue. Hope we can get a solution for this, or at least know what is causing this! Regards
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
