Forum Discussion

Aspirant

May 01, 2016

Can't turn on ReadyCloud

Once again someone else that can't turn on ReadyCloud... Although my serial numbers match unlike people in the other dicussions. I try enabling ReadyCloud on the admin page, it gives me the m...

Discovery

JennC

NETGEAR Employee Retired

May 04, 2016

Hello WWS,

Welcome to the community!

Are you getting red X mark under Cloud for Internet and/or Services? Make sure the Internet still works on the router where the NAS is. If the NAS is connected to a switch and the switch is connected to the router, check the connection between the switch and router. If all are okay with the router and switch, try setting 8.8.8.8 as secondary DNS in the admin page of the router.

Regards,

horia747

Aspirant

May 04, 2016

Hi guys,

Could someone get back to me with my original problem. It's still not been resoved.

Thanks

JennC
NETGEAR Employee Retired
May 04, 2016
Hello horia747,

Have you tried on a different web browser? How about clearing browser cache?

Regards,
- horia747
  Aspirant
  May 04, 2016
  Neither of those solutions have worked.
  - BrianL2
    NETGEAR Employee Retired
    May 04, 2016
    Hi horia747,
    
    Is your system still functional? Do you still have access to your files? And can you still make changes on the admin page like creating a new user /or share, changing permission settings?
    
    Looking forward to your response.
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team