Forum Discussion

Aspirant

May 01, 2016

Can't turn on ReadyCloud

Once again someone else that can't turn on ReadyCloud... Although my serial numbers match unlike people in the other dicussions. I try enabling ReadyCloud on the admin page, it gives me the m...

Discovery

teflonhybrid

Aspirant

Sep 10, 2016

Forget to tell you that the NAS is plugged into an Ethernet Switch that goes directly into the modem/box/router (no idea how you call it as english is not my mother language)

BrianL2
NETGEAR Employee Retired
Sep 12, 2016
Hi teflonhybrid,

Thanks for the information that you have provided. Can you confirm if you can log in your migrated ReadyCLOUD account on the web portal page?

Kind regards,

BrianL
NETGEAR Community Team
- teflonhybrid
  Aspirant
  Sep 13, 2016
  Can't do that.
  
  Says I have no registered or shared device.
  
  GREAT.
  - JennC
    NETGEAR Employee Retired
    Sep 13, 2016
    Hello teflonhybrid,
    
    In the admin page > Cloud > ReadyCloud, you should see your main account in "signed in as", this should be in an email address format and the same account you use to login to ReadyCloud portal. Also, under Accounts, make sure the email address you registered as myNetgear account is not listed under Users, it should only be under Cloud Users. Please post a screenshot if you can. Hide some part of the email address.
    
    Regards,