Forum Discussion

Aspirant

May 01, 2016

Can't turn on ReadyCloud

Once again someone else that can't turn on ReadyCloud... Although my serial numbers match unlike people in the other dicussions. I try enabling ReadyCloud on the admin page, it gives me the m...

Discovery

BrianL2

NETGEAR Employee Retired

Sep 12, 2016

Hi teflonhybrid,

Thanks for the information that you have provided. Can you confirm if you can log in your migrated ReadyCLOUD account on the web portal page?

Kind regards,

BrianL
NETGEAR Community Team

teflonhybrid

Aspirant

Sep 13, 2016

Can't do that.

Says I have no registered or shared device.

GREAT.

JennC
NETGEAR Employee Retired
Sep 13, 2016
Hello teflonhybrid,

In the admin page > Cloud > ReadyCloud, you should see your main account in "signed in as", this should be in an email address format and the same account you use to login to ReadyCloud portal. Also, under Accounts, make sure the email address you registered as myNetgear account is not listed under Users, it should only be under Cloud Users. Please post a screenshot if you can. Hide some part of the email address.

Regards,
- teflonhybrid
  Aspirant
  Sep 14, 2016
  OK.
  
  I've done what you said.
  Deleted the users with the same address, and there is actually a user in the cloud user tab now... don't know if it changes something...
  - JennC
    NETGEAR Employee Retired
    Sep 14, 2016
    Hello Teflonhybrid,
    
    I see. Then, please go to readycloud.netgear.com and login using the MyNetgear account you used to turn on the ReadyCloud from the admin page.
    
    Regards,