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Forum Discussion
no access NAS on ReadyCloud after 6.5.0 update
I'm getting the same problem. Have migrated my account however now says ReadyNAS is offline, which it isn't.
Hello jdou and vtxrider,
Upgraded ReadyCloud account should be in an email format when logging in.
Can you remove the main ReadyCloud account from the admin page of the ReadyNAS first then turn it off then on then enter your ReadyCloud acount, it should be in an email format.
Once entered and the ReadyCloud is ON. Log in to readycloud.netgear.com, this should be in an email format too. As for invited users, they also need to upgrade their ReadyCloud account. And re-invite them to access the NAS, they need confirm/accept the invite they will receive via email.
Regards,
Hi,
I tried following your suggestion but couldn't proceed.
In fact I performed the upgrade using the steps shown below. The problem was that once I tried step 2, I didn't get any prompting to sign with my NETGEAR credentials, so basically I still have my original readycloud credentials and the NETgear one's. As a result I've been going round in circles from the admin to readycloud and back.
To migrate your ReadyCLOUD account to an existing MyNETGEAR.com account:
- Navigate to readycloud.netgear.com.
- Click the Sign In link in the upper-right corner.
ReadyCLOUD prompts you to sign in with your MyNETGEAR.com account credentials. - Click the I don't have a MyNETGEAR account link, then click the Upgrade Your Existing ReadyCLOUD Account link.
You click the I don't have a MyNETGEAR account link even though you have a MyNETGEAR.com account to start the process to link your accounts. - Enter your ReadyCLOUD user name and password and click the Start the Upgrade Process button.
ReadyCLOUD looks for an existing MyNETGEAR account matching your ReadyCLOUD email address. Because you have an existing MyNETGEAR.com account, ReadyCLOUD prompts you to link your ReadyCLOUD and MyNETGEAR.com accounts. - If you want to link your ReadyCLOUD account to this MyNETGEAR.com account, click the Bind button, enter your MyNETGEAR.com password in the pop-up window, and click the Continue button.
If you want to bind your ReadyCLOUD account to a different MyNETGEAR.com account, click the I want to use a different email button.
Note: You can migrate one ReadyCLOUD account to one MyNETGEAR.com account. If you have multiple ReadyCLOUD accounts, you must link them to multiple MyNETGEAR.com accounts, each with a unique email address. - Navigate to readycloud.netgear.com and log in using your MyNETGEAR account.
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