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MarcusObergromb's avatar
MarcusObergromb
Aspirant
Jun 16, 2017
Solved

raedyCloud Internet ok, services not available

Hello together I enabled the readyCloud, in my ReadyNas 312 Frimware-Version 6.7.4. In the cloud menu I see the internet connection ist valid "Internet verfügbar" But the Services ar not available...
ReadyCLOUD Portal
  • MarcusObergromb's avatar
    MarcusObergromb
    Jul 14, 2017

    Hello again:

    hear my settings. Both NAS are behind a switcht:

     

    Nas 312:

    IP 4 fiexed address

    router: my router

    DNS: 8.8.8.8, 4.4.4.4, myrouter

    IP 6 enabled, DHCP

    Cloud Internet OK, Services not availabel

     

    Nas102:

    IP 4, dhcp

    DNS: my router

    Cloud Internet OK, Services OK

     

    Both NAS work fine with the cloud. It seems only that Nas312 shows srevice not available but the service is available.

    My Problem is solved. Thanks for your help!

    Best regards Marcus

Marty_M's avatar
Marty_M
NETGEAR Employee Retired
Jul 10, 2017

psailast,

 

For isolation I would advice to use a new or different Readynas Replicate account. Are you encountering the same exact problem on both NAS where services is not available?
 
Regards,
Marty_M 
NETGEAR Community Team

MarcusObergromb's avatar
MarcusObergromb
Aspirant
Jul 11, 2017

Hi, 

I' using the same account.

I needed my printer, so I put the Nas4 behind the switch again, changed nothing more. 

Now both NAs are accasible with ready cloud. 

There was no time to see wether it it displayed that the service is available. I 'll check this on friday and post my settings.

At the moment both NAs waort fine.
Regards Marcus

  • Marty_M's avatar
    Marty_M
    NETGEAR Employee Retired
    Jul 11, 2017

    psailast,

     

    Error code -51 is referring to internet connection problem. Please try to set static DNS address on the NAS (8.8.8.8) and port forwarding, open port 6300 on your router. Please also check if both NAS is running on the latest firmware.
     
    Regards,
    Marty_M 
    NETGEAR Community Team

  • psailast's avatar
    psailast
    Aspirant
    Jul 12, 2017

     

    Error code -51 is referring to internet connection problem.

    Please try to set static DNS address on the NAS (8.8.8.8) = Done add it the additional DNS address as thrid one

    port forwarding, open port 6300 on your router = Done as well

    Please also check if both NAS is running on the latest firmware = Done for both Nas 6.7.5

     

    Same error still coming up

  • Marty_M's avatar
    Marty_M
    NETGEAR Employee Retired
    Jul 13, 2017

    psailast,

     

    Do you have other services running on the NAS? Please try to disable IPv6 on the network setting of the NAS also try to recreate the backup job and see if it will make any difference.
     
    Regards,
    Marty_M 
    NETGEAR Community Team

  • MarcusObergromb's avatar
    MarcusObergromb
    Aspirant
    Jul 14, 2017

    Hello again:

    hear my settings. Both NAS are behind a switcht:

     

    Nas 312:

    IP 4 fiexed address

    router: my router

    DNS: 8.8.8.8, 4.4.4.4, myrouter

    IP 6 enabled, DHCP

    Cloud Internet OK, Services not availabel

     

    Nas102:

    IP 4, dhcp

    DNS: my router

    Cloud Internet OK, Services OK

     

    Both NAS work fine with the cloud. It seems only that Nas312 shows srevice not available but the service is available.

    My Problem is solved. Thanks for your help!

    Best regards Marcus

  • psailast's avatar
    psailast
    Aspirant
    Jul 14, 2017

    IPv6 already was disabled and I had already done a new job and still not working

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