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Solved
ReadyCLOUD Desktop Client shows device offline
I have been using a ReadyNAS 104 with 12 TB of disks since 2013 which has always been reliable when accessed over my local network. However I now need to access it remotely and have tried using Read...
Problem now fixed by Daniel in Netgear Support as follows;
Solution part 1: Removing User Conflicts.
Cloud users and local users cannot share the same name or email address.
We edited your local user and removed the email address, which was used on as the name on your cloud account.
Solution Part 2: Restarting the Service.
Last year (firmware 6.5.0), we upgraded ReadyCloud. You had upgraded your account correctly, but we could see in the Cloud tab of your ReadyNAS that it was still linked to the old username, rather than the account's email address.
There was a few things we could do here, but as you were not using the readycloud home folders, the quickest solution was to click the Leave button and to re-enter your details.ReadyCloud now operating on W7 and W10 machines.
Deniro
Thanks for the response.
I've checked on three of the four PCs that ReadyCloud doesn't work on and all have their network Leaf Adaptors operating with IP addresses in the range 5.*.*.* which I think is the question you were asking.
My two home machines have firewalls via Kaspersky Internet Security 2016 but seem to have ReadyCloud as a trusted application. My work PCs use Sophos but I'm not familiar with the settings for this (and they are a low priority for me anyway).
I hope that helps, thanks for taking the time to try to help me.
Regards
Tim
Just discovered I'm having the same problem :smileysad:
Desktop Client keeps reporting that my NAS is 'Offline', but it isn't, as I can access it locally via direct IP address!
Have tried signing out and back in to ReadyCloud Desktop Client, but it makes no difference.
Trying to sign in via the ReadyCloud web portal also results in it reporting that my NAS is 'Offline'.
When viewing the status of the Leaf Networks Adapter, it's reporting:-
"IPv4 Connectivity: No network access"
Please advise when it will be fixed.
Regards,
Viffergb
Tried again this morning and it's working again :smileyhappy:. The NAS is turned off at night for 6 nights of the week, so having reset the NAS may have sorted the problem.......maybe!
What I reported about the Leaf Adapter must have been a 'red herring' as it's still reporting that, and I guess it only comes into play for VPN connections..yes/no?
Anyways, I'll keep an eye on things.
Regards,
Viffergb
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