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ReadyCLOUD is unable to discover ReadyNAS102 after MyNetgear migration
Hi all, I'm here to ask for help after a frustrating and unsuccessful migration to MyNetgear. My ReadyNAS 102, now running OS 6.5.1, is all set up for shares via AFP and SMB, which work well. The...
Hi, I have a R314 and I had a similar issue. I am not sure if this was the fundamental step, but one of the things I changed before being able to have my NAS discovered was the email address of one of the users. The ReadyCloud account and the user account had the same email address. Once I changed the user address (and unregistered the NAS from ReadyCloud services, tried the offline method, tried the manual method...) and I relogged in on the Cloud configuration page, the NAS "magically" appeared on the ReadyCloud web page.
I hope it helps!
Regards
Thanks gpaolo, I'll definitely have to look into this when I'm back on-site in a few days.
Kind regards, Pat
Hi - That worked exactly as described - I am so grateful for your help - countless emails with Netgear support failed to resolve the problem - you are the Master, Thanks
Good! I am glad it has worked. Let's hope that it is the solution also for everybody else!
Back on-site I assigned a new email address to my RC account, which was etc@xyz.xyz and now is pat@xyz.xyz. On the 102, the only users are "admin" (local, no address assigned) and "kelloggs" (RC, etc@xyz.xyz). My own MyNetgear account had the same address as "kelloggs", so I changed the MyNetgear account address to pat@xyz.xyz. On the 102, it's impossible to remove the RC user "kelloggs" (etc@xyz.xyz): "This device is joined to RC. To remove a user, visit RC." In the admin panel of the 102, Cloud tab, right under ReadyCLOUD, I can see "Signed in as kelloggs". Back on RC, now with a different address assigned to my account, there is nothing to discover (a NAS), and nothing to manage (the remaining user with a potentially conflicting address as suggested here).
I still can't access my 102 remotely, and I'm more and more disappointed because of this—from a users point of view unnecessary—migration, which breaks functionality the users depend on. Usually, one would expect a streamlined, all-in-one access to all features with one account to master all tasks. Now I have a MyNetgear account, a RC account, a local account, and no remote access, which is the main reason to opt for a NAS. This user experience is horrible.
10X, I have got a bit lost with your users and emails...
Let me try to repeat better what I did and then you can check if you made the same step.
I will use numbers for users and letters for emails, so it will be easier.
My RC account was on email A.
On the NAS, under "users" tab, user 1 had email A, user 2 email B and user 3 email C.
On the NAS, under "cloud users" tab, I had user 4 with email A.
In this configuration, the NAS was never online.
On the NAS under "users" tab, I change user 1 email to D. Nothing else.
Then on the NAS under "cloud" tab, I have removed the account.
I have loggen on the RC webpage and removed the NAS.
Then I went back to the NAS and I relogged with the RC account in the "cloud" tab.
After this I had the NAS visible and online in RC website. I honestly do not remember if I had to search for it (i tried both online and offline with raidar at some point) or if it came online by itself...
gpaolo, thanks for contributing, but I find your answer hard to follow as well. I do not have that many users, there is just the admin user on the NAS and a RC user, that's about it, apart from that extra MyNetgear account (thank you Netgear for adding an extra unnecessary account). The NAS admin user has no email address at all.
The point here is, that the NAS still reports an old email address associated with the RC user, it's clear that somewhere in the process the RC user did not get updated correctly. This RC user can't either be deleted from the NAS (although there is an option on the admin panel on the NAS, it just reports an error to direct you to RC itself, where the NAS doesn't show up at all), furthermore the NAS clearly states to be connected to RC via this account, but on RC the NAS doesn't show up, making it impossible to remove the NAS from that RC account. I am essentially lost at this part. If you, Netgear, think this is logical, practical, user-friendly, then I shall stay away from Netgear products from now on. I really don't want to know what's happening with your more feature-rich products.
It tells a lot that you'd rather get help from other users than from Netgear staff themselves, maybe because selling care-plans and telephone assistance is what this is about. Given there's apparently nothing enabling me to jump out of this infinite loop, I'll have to buy an external HD to save all my data, then reset the NAS to factory settings anew. Yes, been there already, as my first attempt at setting up the now old and defunct RC access was unsuccessful too, it only worked out after a factory reset.
I wish I had terminal access and root here …
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