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Solved
ReadyCLOUD not connecting
I have read thread after thread for the past two days trying to work why I cannot connect to Readycloud anymore. Nothing suggested works. Some info: 1 ReadyNAS 104 with 4 drives on 6.7.4 2 Re...
Finally fixed. I think it was related to a deleted user message months ago. Regardless it took Netgear L3 support to fix, something about removing old settings. Thanks for your help anyway
Send again. Sorry, a typo in your name.the first time.
Hello LeapingLemming,
Under Cloud, you should see Internet and Services with green check marks, can you please check? Are you still not using the latest firmware? Please upgrade the FW.
Regards,
Finally fixed. I think it was related to a deleted user message months ago. Regardless it took Netgear L3 support to fix, something about removing old settings. Thanks for your help anyway
Hello LeapingLemming
can you please to share the detail how to fix it.
Thanks in advance!
Level 3 support fixed it remotely. I found an message in my log saying my user has been deleted in March. I also found this link
https://community.netgear.com/t5/ReadyCLOUD/Having-ReadyCLOUD-problems-since-3-30-17/td-p/1259697
It contains a link to raise a support ticket.
So even though my problems started 2 months later, I raised a ticket. Eventually L2 support remotely connected, could not fix so escalated to L3 and now fixed. Don't know what they did, something about "removing old settings".
I'm not sure this helps, hope it does.
Thanks a lot!
emailed the support asking for the help.
It has been frustrated, I have not had the sopport fix it yet.
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