Forum Discussion

Aspirant

Dec 30, 2015

Solved

Remove devices from android ReadyCLOUD

I added Readynas to ReadyCloud and then I change HDD to new one. After installation system on new one, I added Readynas again to ReadyCloud. How to remove first one from android ReadyCLOUD? Via www ...

Mobile client

mdgm-ntgr
Jan 04, 2016
Hi n_damian,

I have sent you a suggestion to try. Check your PM inbox.

BrianL2

NETGEAR Employee Retired

Dec 31, 2015

Hi n_damian,

Try to clear the cache of the app or uninstall/reinstall it.

Hope this helps!

Kind regards,

BrianL
NETGEAR Community Team

n_damian

Aspirant

Dec 31, 2015

It doesn't help.

When I installed ReadyCLOUD on the new device (iPad) I have the same problem.

JennC
NETGEAR Employee Retired
Dec 31, 2015
Hello n_damian,

Can you try removing your ReadyCloud account from the rndu2/rndu2000 then re-add it?

Regards,
- n_damian
  Aspirant
  Jan 01, 2016
  When I removed ReadyCLOUD account from rndu2 only rndu2 disappeared from list.
  After re-add account to rndu2 nothing changed. rndu2000 is still on list.
  - JennC
    NETGEAR Employee Retired
    Jan 01, 2016
    Hello n_damian,
    
    What's the model number of the ReadyNAS that appears as rndu2/rndu2000? Is it ReadyNAS Ultra 2 that is running on OS6?
    
    Can you try creating another ReadyCloud account then invite it as a user of rndu2, then log in using this secondary account and see if the same results?
    
    Regards,