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Readnas cannot connect to readycloud
ReadNas cannot connect to Readycloud. Something is preventing. Disks are good. Local Admin account is set up with same email as MyNetgear account.
Netgear engineers connected to my NAS via ReadNAS Diagnostic mode and removed a corrupt Config file. Once they removed the config file, I was able to connect to ReadyCLOUD. Thanks,
Hi appierro
Welcome to the Community!
What message are you getting? Were you able to login to the portal? Please make sure Internet and Services have green check marks and set a static DNS on your network, please add 8.8.8.8 and your router address.
You may also want to change the Email address of your Local admin or create another MyNETGEAR Account.
Regards
My local admin account (admin) does not have an email assigned to it.
On the cloud tab of my ReadyNAS, i do not have any users listed. I do have two green checkmarks for Internet Available and Services Available.
I was able to connect, however right around the time I had to merge my Readycloud account with the new MyNetgear account, this issue arose.
I'm connecting via my Orbi RBK50 system.
The error that I'm receiving when I try to enable Readycloud from the Cloud tab of my ReadyNAS admin page is, "Something is preventing the ReadyNAS from connecting with the Readycloud server. Please reboot your NAS and try again".
I've rebooted, installed latest firmware to 6.9.1 and still have the same issue.
Thanks,
Try adding 8.8.8.8 to the DNS server list in the NAS network configuration. That's google's public DNS server.
Thanks, I'll try now.
In the tab Network > Advanced > Routes section, what would I be adding for Subnet and Masks?
appierro wrote:In the tab Network > Advanced > Routes section, what would I be adding for Subnet and Masks?
Generally nothing. Very few users need static routes. Did you set some up?
@appiierro
It should be turned on to join/leave ReadyCloud. Kindly try to leave and join back and see if you will still get the same issue.
Have you set DNS on your Network? Also try to create a new MyNETGEAR account if i will be successful.
I am unable to turn it on as when I try switching it on, and try to log on, I receive the error "Something is preventing the ReadyNAS from communicating with the ReadyCLOUD server"
Do you have other users that has same email with your ReadyCloud account? Can you try creating another MyNETGEAR account and see if we will get the same issue.
Yes DNS is setup. I can guarantee you there's no internal network issue, this is strictly a ReadyCLOUD problem.
I did have actually tried it on a completely different account but no success. This makes sense, because you cannot even turn on ReadyCLOUD in the NAS without receiving the error mentioned earlier. An account is not even involved yet.
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