NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Readnas cannot connect to readycloud
ReadNas cannot connect to Readycloud. Something is preventing. Disks are good. Local Admin account is set up with same email as MyNetgear account.
Netgear engineers connected to my NAS via ReadNAS Diagnostic mode and removed a corrupt Config file. Once they removed the config file, I was able to connect to ReadyCLOUD. Thanks,
wrote:
hopefully StephenB can reach out to you as well. I believe he's working with vverma01 to get his resolved.
As far as ReadyCloud goes, I focus on whether the NAS has the right network connection to reach the internet. I can't really go further than that - I access my own NAS remotely using VPN, not ReadyCloud. So once it's clear that the issue isn't the network itself, I need to leave it to the Netgear team.
Thanks Stephen. My NASes all have full network access to the Internet and are all configured in exectly the same way with the exception of this problem of it not being able to register with readycloud.
Actually, I may turn this around and provided I can swap my drives around between the NASes maybe I acn demote this one to a backup role and promote one of my other ones to be the primary role. But realistiacally I should not be having this problem at all. The ALL my NASes are running at the same OS releases and I upgrade all of them at the same time.
Netgear should publish more information on this issue if they cannot automate a patch.
Cheers,
Rick
Can you send in your logs (see the Sending Logs link in my sig)?
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
