Forum Discussion

Aspirant

Jul 23, 2017

Ready cloud access denied

I keep getting access denied on most of my shares. My email name has read/write for everything bit still gets access denied. iPhone app and OS are both the latest. I have tried rebooting and removing and adding the account again but still no luck.

Mobile client

21 Replies

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j0sh
Aspirant
Jul 24, 2017
accessing it from the website allows read/write to everything yet the same login wont work with the readcloud ios app or the macOS app...
- JennC
  NETGEAR Employee Retired
  Jul 25, 2017
  Hello j0sh,
  
  This ReadyCloud account that is in an email address format is the one you use on both ReadyCloud portal and app, right? Maybe you want to try tapping Clear Cache on the ReadyCloud app settings then log out and log back in.
  
  Welcome to the community!
  
  Regards,
  - j0sh
    Aspirant
    Jul 25, 2017
    Nothing... Even tried installing it on my ipad and nothing. Tried making a new account and logging in with it on both the app and changing readycloud on admin page and still the same thing.
    
    If I put everyone as read/write it will work...
    
    I have also reset all of my permissions, and created new. I am at a loss..