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Forum Discussion
ready cloud message there is no ready cloud device managed by netgear account
I have a netgear ready nas RN 10400.
I have a ready cloud app on my ipad.
I have both netgear and ready cloud accounts.
My device shows as discovered on the ipad.
I am signed in.
If I touch netgear app and I get " There is no readycloud device managed by your net gear account. To register your device, goto ready cloud page in your device's local admin page."
I go through the sign in but dont sign in procedure to end up with " you currently have no registered devices ??????????
I have had this everytime i try to access my NAs from my ipad or iphone.
The NAS is running the latest software and so is my pad and phone and, yes I have uninstalled and reinstlled the app.
Can someone just tell me how, after spending a fortune on hard drives and NAs, I can simply access my NAs files on my mobile devices?
Oh and Netgear support has sent me here rather than help!!!!!!!!!!!!!!!!!!!!
12 Replies
Replies have been turned off for this discussion
Hi MYL,
Welcome to the community.
Do you encounter any issues when logging in to readycloud.netgear.com on a PC?
Regards,
I have just logged in to readycloud.netgear.com on the mac...message reads " currently you have no registered or shared devices".
I dont use a windows PC.
This is very frustrating as I need access to photos in the NAS via the ipad when I am in consultation with my clients.
I am guessing there is some thing I have missed ....can you help please.
Martyn
I'm not a readycloud user myself, but I do want to point out there are other ways to reach your files remotely.
These include OwnCloud, Resilio Sync, OpenVPN, and Goodreader (the last option requires port forwarding/ftp setup on the ReadyNAS). I use Sync, OpenVPN, and GoodReader myself.
Still have the same problem ????
Hi MYL,
Just to clear it out, StephenB recommended other ways to access your NAS. Are you saying that you are still have the same issues after using alternative software?
Regards,
No, I am trying to use the readycloud. This worked fine until Netgear changed to the single sign in with a netgear account.
Now despite having, registered with both readycloud and netgear, contacted support, changed passwords and emails two or three times, pulled out most of my hair after spening hours trying to simply access photos and data from my NAS box which cost a fortune and has 4 x 4tb storage, using the latest apple products running the latest software for Nas imac macbook ipad and iphone. Having lost several pounds in weight, had numerous headahces and anti depressant pills................the message reads on all mobile devices " There is no device managed by netgear account'.
I am off now to throw a rope over the nearest beam that will support my weight in an attempt to hang whats left of me.
Sounds like the problem I had. I had to set my ReadyNAS device to LEAVE ReadyCLOUD then reJOIN. See
https://community.netgear.com/ejquo23388/board/message?board.id=readycloud&message.id=5576#M5576
Be sure to note what gets lost.
Backup. Backup. Backup.
Still have this problem.
Replied to framer by pm ?
Hello MYL
it looks that you haven't upgraded your ReadyCLOUD account correctly,can you please double check your MyNETGEAR account in ReadyCLOUD portal again?
to check your ReadyCLOUD acccount binding information,please open ReadyCLOUD portal on your Browser and go to "Sign in"->"Upgrade to a MyNETGEAR Account"-> "Upgrade Your Existing ReadyCLOUD Account"->" (enter your old ReadyCLOUD account credential here). please let me know whether your account is binded corretly or not.thanks!
This is the upgrade window and I can see that the email account here is an incorrect email address.
How can I change that?
Email begins m with an n instead of m. Could this be the route cause of my problem??
Here......
Hello MYL
Your ReadyCLOUD has already been binded to SSO account ******@aol.com,are you able to sign in ReadyCLOUD with this MyNETGEAR account?if yes,you can try some steps to replace this MyNETGEAR account to your preferred one
1)registered a new email address
2)sign in ReadyCLOUD portal with your current MyNETGEAR account
3)click MyNETGEAR account name in right top side,click "Settings" >"Change Email",enter the new email address you registered from step 1#(your preferred MyNETGEAR account will be released when you changed email to others)
4)sign in ReadyCLOUD portal again with account ********@aol.com which is from your screenshot.
5)go to "Change email" again,enter email address you just release from step 3#
6)Check binding information again and device list.
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