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mikedhooer's avatar
mikedhooer
Tutor
Apr 04, 2017

Ready cloud windows app

Hii,

 

this weekend my RN102 has done an os reinstal (all my users where deleted and my admin account was reset)

Now i have the problem that i can login to my readycloud account on the windows app but it says my NAS is 'offline' web app also dont want to connect.

When im home i can connect localy to my NAS.

 

Anny one a solution ?

 

Grtz ?

Desktop client

2 Replies

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  • JennC's avatar
    JennC
    NETGEAR Employee Retired
    Apr 05, 2017

    Hello mikedhooer,

     

    There was a problem on ReadyCloud last week, please see post. So, make sure ReadyCloud is turned ON again on your ReadyNAS admin page. Also, did any of your ReadyCloud users lose their data stored to their ReadyCloud home folders?

     

    Regards,

    • JennC's avatar
      JennC
      NETGEAR Employee Retired
      Apr 07, 2017

      Hello mikedhooer,

       

      We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. 

       

      If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 
       
      The Netgear community looks forward to hearing from you and being a helpful resource in the future!
       
      Regards,

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