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Forum Discussion

Marc_V's avatar
Marc_V
NETGEAR Employee Retired
Nov 30, 2017

Hi MWThewsey!

 

Welcome to the Community!

 

Have you tried resyncing the folder? There should be an option on the right side of the share to resync it to PC.

 

 

If you are having options to Pause or Stop sync, kindly stop the sync first then choose Sync to PC.

 

It will not create a new backup; it will only resync the data inside the old folder from the backup you made.

 

Please let us know if this helped resolve your Issue.

 

 


Regards

 

MWThewsey's avatar
MWThewsey
Initiate
Nov 30, 2017

Hi 

Thanks for replying. 

I do not have the option to start/stop the backup, so I cant try that one. 

I do have the option to sync to PC, however this then makes a 2-way transfer directory, which is fine.

However there is a problem. When I start the sync, it created a new directory on my C drive and starts to download all the files. 

Is there any way to re locate where it syncs the files too. I need the files to sync onto another drive. 

Matthew

  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired
    Dec 03, 2017

    HI MWThewsey

     

    ReadyCloud should not create a new folder for resync. Have you changed your PC name? Can you provide us a screenshot of your ReadyCloud sync.

     

    Regarding syncing to another drive there is no option, you will have to create a backup job on the NAS to do it, or you can just transfer the data from your PC to the other drive.

     

     

     

    Regards

  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired
    Dec 06, 2017

    Hi MWThewsey

     


    We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.

    If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
     
    The Netgear community looks forward to hearing from you and being a helpful resource in the future!
     


    Regards,

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