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nvsuresh019's avatar
nvsuresh019
Aspirant
Sep 14, 2018

READYCLOUD android app not working but IOS & WNDOWS web applications are working fine.

READYCLOUD android app not working but IOS & WNDOWS web applications are working fine. i have tried in multiple android phones and the issue is same from last couple of months.

 

I have done the disable and enable and connectvity with DHCP  and IPv4 enabled , IPv6 disabled etc...

 

I have tried all the possible scenarios and still the issue is same

 

I have NETGEAR R8000P router (X6S).

IOS & WINDOWS WEB BROWSER APPs are working fine. I am able to login to ready cloud and see the the content from ANDROID WEB BROWSER AS WELL. BUT NOT ANDROID APP. 

 

The NETGEAR Apps are loosing their standards these days.. I see lots of issues..

2 Replies

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  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired

    Hi nvsuresh019,

     

    Welcome to the Community!

     

    I just tried the ReadyCLOUD Android app on our end and I am not seeing the same issue. I am able to see the contents of the NAS using the app.

     

    What is the current firmware version of your NAS? Have you tried connecting the Android device to a different network and see if you will have the same issue?

     

    Regards,

    • nvsuresh019's avatar
      nvsuresh019
      Aspirant
      hi thanks alot for your response

      RN212 is on the he latest firmware versions 6.9.4 and latest android app. I have removed the ID FROM CLOUD connection link AND DISABLED ALL THE SETTING AND ENABLED ONLY HTTPS AND HTTP AND SMB.. its working now..

      I have tried on trail and error basis and some how got it fixed.. i still dont know the actual root cause of the issue and resolution but lucky me it worked..

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