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Forum Discussion
ReadyCloud App Won't Connect to Home Folder
Due to a HDD issue, I had to do a factory reset on my RN202 (OS 6.5) today and rebuilt the users and shares. Everything is back the way it was. I have already migrated my old ReadyCloud account to ...
JennC:
Thanks for your note.
So, I started getting a message from the server that it was off-line. After several tied, I created a new account using another email and that seems to work fine. It would seem that there is something wrong with my original ReadyCloud/MyNetgear account.
It there a way to delete my My Netgear account and start over so I can use the original email?
Thanks,
David
Hi dschwartzer,
You can contact our support team with regard to that request. Just update this thread once you've contacted them.
Kind regards,
BrianL
NETGEAR Community Team
BrianL:
A member of the support team has finally resolved this issue. I'm not sure what the problem was or hgow they corrected it but I can now connect my original, promary email address to ReadyCloud and see the Home Folders.
Thanks for your help.
Regards,
David
Hi dschwartzer,
Thanks for updating the thread. We appreciate your feedback and for letting us know that one of our staff has helped resolve your issue with your ReadyCLOUD *SSO* login. The Netgear community looks forward to hearing more from you and being a helpful resource in the future!
Kind regards,
BrianL
NETGEAR Community Team
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