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Forum Discussion
ReadyCloud backup pc function not working
Post upgrade to OS 6.7.5 - ReadyCloud Backup PC folder not working and also missing backup symbol?
Hello JohnMckean,
Would you please share your screenshot of your issue?
And is there any error occured when you Backup PC folders?
Please provide the details.
Best Regards.
Hi and thanks for responding.
Please find below a screen dump from my Laptop which is working OK:
And now the problem on my PC:
Please note that JGMPC-GMDocs2016 and JGMPC-OutlookPSTs were originally both Backup PC Folders (with the clock and anti clockwise arrow)
No error mesages have been observed, and in my attempts to get the backup working again JGMPC-OutlookPSTs is now a sync (pressed the bar symbol along side it) and got it to work but as a sync now rather than a Backup PC Folder.
As JGMPC-GMDocs2016 it is not doing anything now!
Is there a quick fix, and is this a common feature?
Hello JohnMckean,
I found that your screenshots of your labtop and PC are signed in with different cloud account. One is cloud administrator user and one is normal cloud user.
So they see different backup jobs.
And do you remember the cloud account which create "backup PC folders" jobs for JGMPC-GMDocs2016 and JGMPC-OutlookPSTs?
Sign in with that cloud account and try to see if you can see your previous jobs.
Notes: I am not sure whether you leave cloud or not yet, whether remove a normal cloud user or not yet. Just please keep in mind that if the account which create some jobs is removed, then the related jobs also are removed.
Best Regards.
And do you remember the cloud account which create "backup PC folders" jobs for JGMPC-GMDocs2016 and JGMPC-OutlookPSTs?
It is John.mckean@ukgateway.net cloud account I believe.
Only have two cloud accounts assigned, and I am a novice at using the NAS and its functions.
How did you know one was the administrator, and not really sure what you are advising me to do?
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