NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ReadyCloud Desktop App shows OFFLINE - Ready NAS 626x
ReadyCloud Desktop APP shows NAS as OFFLINE. Uninstalled, redownloaded, reinstalled the app. when on local network it works fine but when using an external network it shows offline.
i have a readyNAS 626X and Ready NAS 314 and both are having the same issue. i am using frimware 6.10.7
does anyone know how to solve this issue?
3 Replies
Thanks for the reply, I have rebooted the device a few times now and it does have internet. I am able to connect while on local network. please see below screenshot showing Internet & Service available
Are you using a Mac or Windows PC? I would suggest contacting Support via readynassupport@netgear.com to get a case created. You can attach the logs and screenshots on that E-mail as well.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
