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Solved
ReadyCloud Destop App - Device is offline after today's update
Hi, Today (2016-10-19) the App told me to update. After updating the App it is still connectet to my NAS at home (NAS ID is shown), but tells me the NAS is offline. When remote connecting to ...
Hi tkernaghan,
Sorry for the inconvenience.
But it's no need to re-establish additional folders to sync on your box and PC. Please just follow below steps:
1. Uninstall the incorrect version of ReadyCloud desktop app;
2. Download the correct version on readycloud.netgear.com;
3. Install the correct version;
4. Remove this file in your computer:
On MAC: Remove file / Users/[logged in user]/Library/Application Support/ReadyCLOUD/ReadyCLOUD.pkg.version
On windows: Remove this file C:\Users\[logged in]\AppData\Local\Temp\ReadyCloudSetup.exeAll folders you have synced previously would be still there after you installing the correct version. No need to setup the sync again.
Thanks
Sorry for the inconvenience. We have checked it on our side, our devices were shown online fine after the server deployment, so we think this should not be a common issue.
Can you contact us at readycloud@netgear.com so we can help you with this issue? Please mention that this is regarding the device offline issue posted on the Community.
Thank you in advance.
I have experienced the same problem with 3 units type RN312
Can you post the serials of the offline units that you expect to be online? You can also send them to readycloud@netgear.com.
Thank you.
From one unit locally placed I can give you the details:
OS = 6.6.0
Windows ReadyCloud client: version 1.13 (released on oct19) and running under Win10Pro NL 64bit shows the problem
RN312 serial number: 3C23350J019D7
DNS 8.8.8.8 added and had no result too
The other two will follow later....
Same problem here on my RN312 & my work 3138
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