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Forum Discussion

ChristianST's avatar
ChristianST
Aspirant
Oct 19, 2016
Solved

ReadyCloud Destop App - Device is offline after today's update

Hi,  Today (2016-10-19) the App told me to update. After updating the App it is still connectet to my NAS at home (NAS ID is shown), but tells me the NAS is offline.  When remote connecting to ...
Desktop client
  • Leia's avatar
    Leia
    Oct 19, 2016

    Hi tkernaghan,

     

    Sorry for the inconvenience.

    But it's no need to re-establish additional folders to sync on your box and PC. Please just follow below steps:

    1. Uninstall the incorrect version of ReadyCloud desktop app;

    2. Download the correct version on readycloud.netgear.com;

    3. Install the correct version;

    4. Remove this file in your computer:
    On MAC: Remove file / Users/[logged in user]/Library/Application Support/ReadyCLOUD/ReadyCLOUD.pkg.version
    On windows: Remove this file C:\Users\[logged in]\AppData\Local\Temp\ReadyCloudSetup.exe

     

    All folders you have synced previously would be still there after you installing the correct version. No need to setup the sync again.

     

    Thanks

     

YeZ's avatar
YeZ
NETGEAR Expert
Oct 19, 2016

Sorry for the inconvenience. We have checked it on our side, our devices were shown online fine after the server deployment, so we think this should not be a common issue. 

Can you contact us at readycloud@netgear.com so we can help you with this issue? Please mention that this is regarding the device offline issue posted on the Community. 

Thank you in advance. 

GaryLLL's avatar
GaryLLL
Aspirant
Oct 19, 2016

I got the similar issue after upgrade ReadyCloud on my PC, it shows no device registered. Later on after I uninstall the new version and reinstall the old version, it now shows as offline.

 

Following some previous advice, I access the web portal under Cloud tab. Try to click leave, then restart and then turn on again. It doesn't work. On the top, it shows Internet Available but Service is not. Move the mouse over the help sign, it shows "Cannot attach the device. Try again later"

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