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Forum Discussion
Solved
ReadyCloud Destop App - Device is offline after today's update
Hi, Today (2016-10-19) the App told me to update. After updating the App it is still connectet to my NAS at home (NAS ID is shown), but tells me the NAS is offline. When remote connecting to ...
Hi tkernaghan,
Sorry for the inconvenience.
But it's no need to re-establish additional folders to sync on your box and PC. Please just follow below steps:
1. Uninstall the incorrect version of ReadyCloud desktop app;
2. Download the correct version on readycloud.netgear.com;
3. Install the correct version;
4. Remove this file in your computer:
On MAC: Remove file / Users/[logged in user]/Library/Application Support/ReadyCLOUD/ReadyCLOUD.pkg.version
On windows: Remove this file C:\Users\[logged in]\AppData\Local\Temp\ReadyCloudSetup.exeAll folders you have synced previously would be still there after you installing the correct version. No need to setup the sync again.
Thanks
The same problem!!!
Every time that upgrade the firmware or other software there are problem!!!!
I am very sad.
Well I remotely logged into my work PC where I have not updated the readycloud app. I connect fine with it, however the updated app does not. So it stands to reason that its the upgraded app that has the problem
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